June 05, 2009

Six Ways to Help Zeebo Succeed in China

Oriental Plaza, Beijing

Hiding from the heat

1445 hrs.


A few days ago, I explained why I thought Zeebo is going to have a tougher time succeeding in China than we - or Qualcomm, the backer of the cellular game console - may think.

Today, my humble suggestions on what Zeebo will need to do to overcome those challenges.

1. Speed the Approval Process

Zeebo, the local carriers, and the game developers need to work together to create a fast-track process for game certification and local approval. Otherwise this is going to open the door for the first rival consortium that is able to put such a process together. Make a target of 30 days for game approval from the date of submission by the developer, leaving about three weeks of that time frame for the government to work through its part of the process.

2. Experience, Baby: Get Gamers Out of the Internet Cafe and Into the Living Room

Those much younger than I will probably not recall the days when the only place computer games could be played was in a slightly seedy joint crammed full of stand-up game machines. The one I hung out in was called Westworld (named after the 1973 Michael Crichton science-fiction film), two doors down from the landmark Fox Village Theater and a block south of the UCLA campus in Westwood Village.

Westworld started out pretty cool. And then, over time, it got seedy. It stopped being a wholesome hangout for the neighborhood pre-teens and it started to attract an element that was, well, incompatible with what our parents saw as a good crowd to hang with: creepy chain-smoking adult monomaniacs who blew their paychecks on beer, smokes, and Galaxian, and regarded us underage gamers on tight monetary rations as irritants or suckers. The management didn't care.

It was this phenomenon - which I think parallels nicely what has happened in a lot of China's Internet Cafes - that led to the emergence of home gaming consoles from Atari and Mattel, and eventually home computers (used heavily for gaming) from Apple and Commodore.

It took a while - the first generation or so sucked. But by the time we got our Mattel Intellivision in 1978, the experience was good enough that we never really missed Westworld.

This is the real opportunity for Zeebo - give parents an affordable device that will get their kids out of smoke-filled Internet Cafes, while giving the kids an experience that is as good as - or better - than what they would get in their local wangba.

The Zeebo presentation at the Game Developers' Conference leaves us in a bit of doubt. We will know better when the first devices hit the market - in Brazil. But the experience will be critical

3. Mr. Jacobs, Tear Down These Walls

The initial Zeebo, as currently envisioned, uses its networking capacity only to discover, purchase, and download games into the box.

That's not going to cut it. Many of us in the West may have grown up with discrete, solo gaming experiences. Some of us still prefer it that way (no crude comments, please.) But in China, online and multiplayer gaming is the rule, not the exception.

Yet just as important as offering a networked, multi-player gaming experience is offering the other major advantage of a truly online game: seamless cross-platform play. Play at home on your Zeebo, then when you leave the house, continue playing on your mobile phone, and maybe even continue play on a computer.

This is the gaming triple-play, the promise of a game that follows you wherever you go and is always ready for you to pick up where you left off. Zeebo needs to be a part of that mix, not the heard of a separate gaming universe.

4. Don't Make Zeebo China All About Helping Foreign Game Companies

Success will come for the platform when Zeebo does more than give EA, id, Glu, and Digital Chocolate a way into the Chinese market. Sure, giving them market access is nice, and some people here do enjoy playing "global games." But as with music, literature, television, and movies, we all want stuff that is relevant, not just cool.

Getting lots of local developers of all sizes on the platform has to be an immediate priority, even before plans are announced for China. Near-term Zeebo needs to think about splitting the offering 50% localized non-Chinese games and 50% locally produced. Longer term, that needs to shift to 25/75. That means getting busy. Now.

5. Staff Up

You may be able to develop a product with five full-time employees, but the time has come to start selling the sucker, and you will need reinforcements. Resist the temptation to scoop from Qualcomm folks (as smart as they are), and instead find people who understand how to market these kinds of devices globally.

6. A Brief Digression

Some years ago, I was speaking to a colleague in Hong Kong about the prospects of a major international game company here in China. He knew the guys inside the company fairly well, and there came a point in the conversation that I realized the company had a huge blind spot in its plans. Rather than look around at the market conditions, the culture, the economy, and the opportunities, they were determined to do the same kind of business in China that they did in the US.

What I suggested to my colleague was this: the company should give up on localizing games created for the American market and trying to sell them in software stores. Instead, the needed to go to the cable TV industry in China and work on a system whereby online version of their games could be delivered to cable televisions all around the country.

The cable operators had the bandwidth, were building digital systems that allowed for interactivity, and needed the revenue. Kids in China were used to playing online games but there were a lot fewer home PCs that there were cable households.

My colleague humored me, told me they'd never go for it, and promptly forgot my idea. And the company has now been chased out of China.

The big loser in all of that is going to be the cable operators, I think, because it looks like Zeebo is about to lead the telecom companies into the future of online console gaming.

If, that is, Zeebo and its guides can forget about what they think China needs, and start thinking about how to make Chinese gamers drool.

June 01, 2009

Zeebo and It's Six Big Challenges in China

In the Hutong

Looking for a Snack

2020 hrs.


In case you missed it, one of the interesting developments coming out of the recent Game Developer's Conference in San Francisco - at least as far as China is concerned - is an interesting item about a new game console called "Zeebo."

Brought to you by Qualcomm, the people who invented third-generation wireless technology and the Eudora e-mail client (and many other useful bits of technology,) Zeebo is a game console designed for those of us who cannot afford - or cannot buy - an XboX, Wii, or Playstation. Created with the growing middle class in Brazil, Russia, India, China, and other emerging markets, Zeebo eliminates the need for game cartridges or discs by allowing you to select, buy, and download games directly to your console over a cellular telephone network - apparently even if you don't have a mobile phone account.

There is much sexiness to the Zeebo idea, not least of which is the elimination of piracy as an issue for game publishers, , the use of an already-ubiquitous network for distribution, a local partner (the wireless carrier) to run the business, and other advantages that I'll go into in another post.

From a business perspective, the device seems tailor-made for China. But Zeebo's path to success in China is fraught with challenges.

Open a Window

Wireless devices inside the modern Chinese home face nasty challenges to what engineers call "signal propagation." Most apartment buildings and free-standing homes in urban China are built of thick concrete reinforced by steel bars. These sorts of structures play hell on wireless signals.

In my home, for example, a wi-fi signal won't make it past the next room over, and if I am more than 10 feet from a window, I lose cellular signal - even though we can see our carrier's cell site form our windows.

Designed to be placed next to the TV set, Zeebo is not necessarily going to be next to a window within optimal range of a cell site. The value of the device, in other words, will depend on local signal quality. That's going to create a few issues, and could conspire to give the device an unfair reputation among consumers.

(This is not an idle concern. For a long time, and for reasons having more to do with local conditions than problems with the technology, people in China used to joke about having to "open the window and let CDMA in." That undeserved reputation has dogged the 2G and 3G versions of Qualcomm's technology, a challenge Qualcomm has overcome only after considerable effort.)

Brand Power (Or Lack Thereof)

Buying a Zeebo - or any of the console gaming systems - is a tough decision for a consumer. They are, after all, not just buying a device, they are making a bet on a gaming ecosystem, committing to software, accessories, services, and upgrades to that ecosystem for years to come.

That's a tough threshold to get consumers to cross. Just ask the XboX guys at Microsoft, or the Wii guys at Nintendo. If you want to get frugal consumers to place a bet on your new entertainment ecosystem, it helps if those consumers know you and trust you.

Zeebo, being new, has not yet cultivated this confidence, and Qualcomm has until recently placed little stock in building their brand with consumers. Why bother? The consumers, the thinking went, didn't buy Qualcomm products. That lack of foresight is going to hurt the new console's prospects in China.

A Brutal Approval Process

When it created BREW, Qualcomm established a rather involved certification process for the applications to be delivered over wireless networks. The reasoning was strong: given that these were applications that ran on the network as much as on the device, one bad line of code could not only crash the device, but potentially harm it and possibly affect the functioning of the network.

That involved process has come to the Zeebo. Apparently, first you need to become a BREW developer, then get Zeebo approval, then use the Zeebo software developer kit, then go through the approval testing firm NSTL, then reach the console.

In China, I can foresee two additional steps in that involved process. First, you would need to get approval from the carrier, who is going to want to have some say over what gets distributed over their network, and second, you are going to need to get approval from the General Administration for Press and Publications (GAPP), the government regulator with authority over games. And, if you're not a Chinese company, you'll probably need to find a Chinese distributor first.

And you thought it was tough getting your iPhone app approved.

That process will be time-consuming, costly, and for the last two bits in particular, frustrating, none of which endear Zeebo to already-overworked developers, nor will it help ensure a rush of new games to the platform. And that's important, because regardless of what they may believe at Qualcomm headquarters in La Jolla, Zeebo will need more than Quake and World of Warcraft to succeed in China.

Local Developer Support

One of Zeebo's advantages is that Qualcomm has already managed to corral the support of major game publishers and developers, including EA, PopCap, Capcom, Activision, Namco, and a host of others, giving the device 15 titles now and 30 within 90 days, with more to come.

Zeebo's succesess in China, though, will depend on cultivating the support of popular local game developers creating games that Chinese people want to play. For all of the success of companies like Activision-Blizzard with Worlds of Warcraft in China, foreign companies hold a shrinking part of the pie. The majority of games played in China are locally created, and that proportion is growing.

The good news is that Qualcomm has some experience here, having built a healthy local developer community for its BREW mobile platform. The challenge, though, is going to be convincing developers to invest in this new platform. Already developers need to spread their resources among developing online games, PC games, half a dozen mobile platforms, widgets, and games on social networking platforms.

Shanzhai Nation

What Qualcomm has created is an inexpensive device with an ecosystem. Even if Zeebo enjoys only modest success, we can count on local companies duplicating the effort, creating a device for even less money and with the support of local game manufacturers.

It does not take much imagination to see the Chinese government supporting the creation of a TD-SCDMA based Zeebo clone, created in China, sold through China Mobile, and packaged with sales of TD-SCDMA networks overseas. I would be shocked if Qualcomm's announcement didn't set at least half a dozen such initiatives into motion here in the Middle Kingdom.

Unless Qualcomm cuts deals with all three mobile networks in China, we could see our own version of the Console Wars playing out among China's carriers. Qualcomm would be faced with having to support an expensive marketing battle against a local champion (been there, done that, eh, Dr. Jacobs?) or bailing out entirely.

And if it chooses the latter, it opens the door for Zeebo competitors in its other markets as well.

It's the Experience, Guys

In reading through the announcements and other supporting literature, it is clear that Zeebo's primary appeal is how neatly it appears to solve several business problems in one fell swoop: piracy, affordability, and accessibility most prominent among them.

At the same time, I was amazed to see how Team Zeebo is playing down the importance of what is apparently an inferior experience. What is important, we are being told, is how inexpensive this thing is. So what if it is a little slow and the games are two generations behind the state of the art? What is important is that the games are in the homes.

If the average middle-class gamer had little exposure to what the world of games can offer, that would be one thing. But all you need to do to see an extremely cool, fast, and immersive game is walk into any Internet cafe in China.

The list of devices that have tried - and failed - in the PRC because they offered a low price but a downgraded experience should be enough to give the Zeebo folks pause. Just ask ASUS, or the One Laptop Per Child team in China. Or ask Microsoft. Anybody remember the Microsoft Venus Internet set top box?

Right. This is a place where workers save three months to buy a phone instead of one month because they want the best experience they can afford, not the cheapest.

Zeebo's biggest challenge in the PRC is going to be delivering an experience that players will find more fun, more immersive, more addictive, and more appealing than what they can already get in a Web Bar. The battle is to entice them back into the living room, and Zeebo can only do it with a kick-ass experience.

Take a hint from Debbie Fields, Zeebos. "Good enough" won't be. Not in this market.

A Step Back

None of this is to say that Zeebo won't be successful in China. But the great thinking that has gone into the product's design and the business model that will sustain it only address the most basic challenges.

But now comes the hard part: turning Zeebo into an awesome experience for gamers even as the company ensures it is a superior business for developers, mobile operators, and retailers.

Qualcomm's hurdle is that as a company it lacks experience running a consumer-oriented business generally, much less a multi-sided platform in the ever-changing emerging markets. The company has to develop a whole host of competencies very quickly, all while gaining the trust of consumer it has all but ignored for over a decade.

But I hope they succeed. And I'm going to explain why tomorrow.

May 21, 2009

Some Advice for The China-Bound Job Seeker

In the Hutong

Blogging as Work Avoidance

1051 hrs.


It is no secret that the economy-class sections of trans-Eurasian and trans-Pacific flights are increasingly filled with refugees from the global financial crisis, people intent on finding new lives and careers in the Wild East.

Aimee Barnes has written a post filled with thoughtful advice for these fortune-seekers (Falling in Love with China, and Your Career), and in the spirit of her exercise I want to add the following, posted on The Old Silicon Hutong in January 2006, but even more relevant today:

IF YOU’RE GOING TO GO EAST, YOUNG MAN, DON’T WAIT FOR SOMEONE TO BUY YOUR TICKET

It seems like every week or so I get an e-mail from a young person who is interested in finding work in China, and sends me a resume asking for my help. Nearly all of them are well-mannered, articulate, and well-informed about the region. I’m always happy to help.

But what I have discovered is that a large percentage of the class of 2005/2006 [NB: and 2009/2010] are not willing to actually come out here to seek their fortune. They would rather wait for the offer. I once thought that way, and it was the biggest mistake of my career. I’ve discovered since that the right thing to do would have been to get my ass on a plane and come out here - it would have saved me at least two years of scraping by, living in the guest room of a friend’s house, and working in jobs with limited prospects.

I want to help others avoid that, so this is the advice I gave today to one recent correspondent:

Not sure if I ever told you this, but between 1993 and 1995 I spent nearly two years trying to find a job in China from my home in California. I sent out 500 resumes, shook the guanxi tree, even published a quarterly China business newsletter. When I finally got a bite (from a newsletter subscriber), it was enough to get me over to China, but not the ideal job. Once here, however, I’ve never been unemployed for more than 60 days.

The primary reason for this is that most hiring decisions for China and Asia positions - even for multinational companies (PR, advertising, and others) - are made on the ground here in the region. If anything, this is more the case now than it was a decade ago, as most firms have so expanded their operations in the region that the Asia HR function is managed separately.

Because there are a decent number of applicants in the region, companies will only pay your airfare and expenses to come out for interviews under exceptional circumstances. Doing so is an expensive, high-risk proposition, and most companies choose not to take it. What this tends to mean is that if a company has to decide between two candidates, one in the US and one close by, the one already in the region gets picked, even if the one here is slightly less qualified.

On the other hand, executives and HR directors give high regard to someone who has come to Asia under his own steam. They tend to think that it demonstrates a commitment to the region and a high degree of personal initiative. The importance of initiative should be pretty self-evident. The importance of commitment cannot be understated. I can’t tell you the number of young people who get hired, come out to Asia, spend 2-4 years here, then decide “you know, I want to go back to the US and go to graduate school,” or “Asia is just not for me,” or “I’m afraid of being pigeon-holed as a China or Asia person, and the effect that might have on my career.” While understandable (except for the pigeon-hole case), such issues are frustrating for companies who invest heavily into the training and development of a young executive, only to see that individual pack it in and head back to the U.S. at just about the time they are starting to deliver a return on this investment. Commitment, therefore, is increasingly critical.

Trust me, I understand how difficult it can be to leave behind a secure home and 3 squares a day to do something like this. But even if you just manage to line up a couple of weeks of meetings and interviews, the price of a round-trip ticket on Air China or Northwest and a few nights hotel is well-invested. One young lady I now was finishing up at the University of Washington two years ago, and had been working as a waitress and a trainer at a national casual dining chain. She got a couple of weeks off of her job during the vacation, about a month before which she sent out a bunch of resumes, following up to line up meetings. By the time she got here, she had a full card of interviews. We didn’t quite hire her on the spot, but close. She came back, did an internship for 3 months, and we hired her. She was promoted within 18 months, and now heads the research department at B-M China.

Again, my goal is not to lecture, but to help set your expectations and to provide you with how I think you might best go about landing a job here. You may well be successful getting hired from where you sit, but I can say that the percentage of young, non-Chinese entry-level managers who get hired from the U.S. is small compared to those who are hired from here.

I’m not sure how he’ll take that, but I’m hopeful. Because I get a call or email every ten days or so from a friend or acquaintance who is looking to hire people like this.

Four handhelds, three computers, two email accounts, one little problem

Starbucks Pacific Place

Dreaming in Kodachrome

1412 hours


I'm about to spend a bunch of posts diving into the promise and reality of 3G in China, but before I do, a brief call to all of my friends in the information technology business.

Not Different, Just Extreme

I sit down at a table and lay them out: A Motorola ZN5 (phone and camera); a Blackberry 8707 (email); iPod Touch (PDA/games/vids); iPod Classic (the music monster.) And THEN I reach for one of two laptops in the bag. I'll admit that I'm hardly typical (I mean, even Steven Lin, aka "Flypig," calls me "the geekiest geek I've ever met.") But after constant trial-and-error, this is the system that makes me more productive and keeps the information I need close at hand.

Yet I am hardly alone. As I spend chunks of my days watching Beijingers native and naturalized live their digital lives, I've found that I'm simply an extreme example of a growing trend. For a lot of people in China, the early promise of convergence - your whole digital life in one device - misses the point.

Blowing Divergence

What we are getting in its stead is something quite different. Sure, some people ARE converging: there are some for whom cramming more and more features into a single device, (the digital Swiss Army Knife), is still a practical idea. But I'm seeing a growing number of people here in China using several complimentary devices. Call it "divergence."

The gadget and computer industry should be forgiven the error of predicting a single-device future. But now that the future is here, and the one-gadget-fits-all approach is a fit for only a small percentage of people, the hard work begins. The industry needs to help us recognize the challenge of living in a diverged world, and it needs to help us make the most of it.

Marketing is not going to be enough. Nor, for that matter, is complying with a handful of software and hardware standards like USB, Bluetooth, and Wi-Fi.

Harmonize my Gadgets...please

Instead, the industry needs to stop selling us "THE" device, and start showing us how these devices can fit into our lives and our personal information environments, and then giving us simple and workable building blocks so that we can store our digital stuff in different places and machines, and access all of it whenever and wherever we want to, and we want to do it without having to scratch our heads, much less read an instruction sheet.

(And before you roll out my beloved Apple as an example of a company that is making the personal information ecosystem a reality, I have one word: MobileMe. Serving to prove that enabling a personal information ecosystem is so hard that even Apple has a hard time doing it.)

Don't tell me my phone is a computer. Tell me what it can do better than my computer, or tell me what it can do that my laptop cannot.

Don't tell me your online document service can replace Microsoft Office. Tell me how well it works as an extension of my desktop software.

Don't sell me a platform of one-size-fits-all online services. You have no idea what I need.

And take a lesson from companies like Evernote, who simply offer an online/offline application that is so mind-bogglingly useful that people will look for new ways to use it.

That process will be hard. It will be messy. And in China it will be especially difficult, because most of the country is still figuring out how to get on the information bus, making the place a moving target.

But it is the standard by which the information industry is going to be judged. If you want credibility, stop promising us info-nirvana and start delivering ways to let us design our own information ecosystems.

Stepping off soapbox.

May 01, 2009

The Financial News Sidestep

In the Hutong

Timing intervals twixt interruptions

1211 hrs.


Last year, the Chinese government, in an effort to further formalize the status of foreign financial information providers (i.e., Bloomberg, Dow Jones, Thompson/Reuters, etc) operating in the PRC, assigned the group a regulator: Xinhua, The New China News Agency.

The SCIO Bomb

The foreign financial information providers (FFIPs, or "fips"), understandably upset that an ambitious local competitor was going to serve as their regulator, cried foul, and the United States, the European Union, and Canada all protested to the WTO. Thus forced to concede that having the local champion serve as regulator carried the faint smell of protectionism, China agreed in a settlement to have the State Council Information Office (SCIO) serve as regulator.

Interestingly, the settlement also accepted a fairly broad definition of financial information, going beyond just prices and data and including news and other information. But more on that in a minute.

Congratulating themselves on a fairly satisfying and sagely compromise, the FFIPs returned to business.

Until yesterday.

Before heading off for the three-day May Day weekend, the SCIO published the regulation that formalized the agreement. Then, it noted that the FFIPs, while allowed to sell their business and corporate information services in China, would not be permitted to conduct news gathering activities.

And You Thought the WTO Was the Last Word

Speculation reported in the Financial Times suggested that the restriction on news gathering might have been inserted as a fillip to Xinhua. That may be the case, but I think there is a larger issue at stake for the Chinese government.

PRC law and long-standing policy prohibits foreign ownership of domestic news outlets. Nothing in the terms and conditions surrounding China's accession to the WTO is going to compel the government to change this. And the FFIPs know this.

And getting all of the countries involved in last year's WTO settlement to agree that "financial information," broadly defined, included news probably sounded to the FFIPs that they had made a huge step forward. As it turns out, that may have opened a door allowing the government to ignore the distinction between an financial information provider and a news organization and roup the FFIPs in with the news business.  

"Hey, What's That Camel's Nose Doing in Here?"

Because what I believe has happened in this case is that someone suggested to the SCIO that any organization capable of both gathering news inside China and of distributing news inside China is, effectively, a domestic news outlet. As financial information now includes news under the terms of an international agreement, that meant that Xinhua and its allies in government and the Party could make a good case that now Thompson/Reuters, Dow Jones, and Bloomberg were operating as de-facto domestic news outlets.

Confronted with that rationale, the Chinese government only has two choices: a) ban the FFIPs from distributing in China, which wouldn't work because the WTO case would reopen and Chinese financial institutions would suffer for the lack of critical timely information; or b), prohibit FFIPs from engaging in news gathering, a restriction that is much more difficult for international organizations to challenge and ensures international financial information flows to domestic institutions.

So SCIO chose the latter. And now the ball is back in the court of the FFIPs in terms of how they want to play this.

Get Me Rewrite!

There has already been some outrage online and in the news, but if I may make a suggestion to my friends in the Fourth Estate, this would be a very good time to keep cool heads about this.

First, as with any regulation in China, the time delay between promulgation and enforcement is often long enough to allow for some discussion. Rather than make a formal case and get governments publicly involved, it is time to start tapping your sources of information, having quiet, off-the-record discussions with the people you know in government - as many as possible - and learning why this happened.

Second, we need to recognize that this could get a lot worse. Given that the wall between what is "news" and what is "financial information" has been destroyed by international legal agreement, Xinhua's next move could be to declare that any financial information developed in China is the same as news, thus prohibiting the FFIPs from distributing so much as quotes from the Shanghai Stock Exchange within China. We don't want to go there, now, do we? And Xinhua would love to have a captive market in the PRC for its real-time financial information service.

Third, remember that the FFIPs have natural allies in China that have helped them before. It is time to call upon those allies again. But that is not enough - you have gone back to that well too often - it is time to get more allies, and that means going public. Stop positioning yourselves as news companies (at least in China) and start making a public effort to demonstrate that you offer a service that is essential to the future of the Chinese nation and to its role as an emerging financial power.

And do that now. Because I have a feeling this is just the opening shot of a larger battle.

April 23, 2009

Building a Better Library

In the Hutong

Breathing deep the rain-fresh'd air

1455 hrs.


As I was reading Nassim Nicholas Taleb's superb book The Black Swan when I came across a passage that captured with precision the way I think about personal libraries:

"The writer Umberto Eco belongs to that small class of scholars who are encyclopedic, insightful, and nondull. He is the owner of a large personal library (containing thirty thousand books), and separates visitors into two categories: those who react with 'Wow! Signore professore dottore Eco, what a library you have! How many of those books have you read?' and the others - a very small minority - who get the point that a private library is not an ego boosting appendage but a research tool. Read books are far less valuable than unread ones. The library should contain as much of what you do not know as your financial means, mortgage rates, and the currently tight real-estate market allow you to put there."

That quote did much to soothe my mind about the fact that my library is growing faster than I am reading, and for that Professor Taleb has my lasting gratitude.

But it did little to help me figure out how ebooks fit into all of this.

The Stone Age of the Electronic Library

I have been reading electronic books since Barnes & Noble's eReader eBook store was called PalmBooks, selling recent releases in a proprietary format for reading on Palm devices. PalmBooks was a life saver for a China-based bibliophile, giving me instant access to books that I could not wait for Amazon to get to me. Even better, I could read them in bed with the lights out while my wife was sleeping.

I had managed to get through over 100 books in the eReader format and had even managed to make a few of my own by the time I sidelined my last Treo three years ago. While I'd had a good nine-year run with Palm, I couldn't see myself just buying the Palm devices just to keep reading eBooks.

So over the last three years, I managed to get pretty worked up about those books, sitting there locked on my hard drive when they should be on my bookshelf, ready for me to access and refer to in my work. So when Amazon first introduced the Kindle, I pretty much dismissed it. Call me when they offer the eBook and the hard copy for a package price, I thought.

The Return of the eBook

Then a few things happened.

First, I picked up an iPod Touch, which has become a great PDA, game device, and entertainment center. Then I discovered eReader's app for the iPhone and iPod Touch. Suddenly, all of those books that I feared had been relegated to a laptop reading experience were now available on my iPod Touch, and I was able to buy and read books on a mobile device again from eReader and Fictionwise. Still proprietary, still electronic, but at least readable.

Then Amazon released the Kindle app for the iPod Touch, and a penny dropped. For all of the virtues of eReader and Fictionwise, Amazon has managed to put together a much better overall eBook experience on the same device. Browse Amazon. Find interesting book. Send free sample to iPod via Amazon's WhisperNet and a WiFi network. Read sample. Click on link at the end. Automatically buy and download full version. Done.

Brilliant. But still not quite good enough. Because while I was getting an $18-plus-shipping book for $9.99, I still didn't have any way to put those books on my shelves. So I continued to ponder.

There Are Books, and then there are BOOKS

Then last week, after reading two marketing books whose authors I will not embarrass by naming, I realized that all books are not created equal. Some are classics you want and will pass on to your kids. Some are worthy reads that hold value long after they are published. Other books are timely when published, but lose their relevance after a short time. And still others are a disappointment long before you finish them.

In short, not every book I read was worth killing a tree, spending the carbon to get it to me, and taking up the copious (but still finite) shelf space in my library. Some were just as well left in electronic format. And sometimes you don't now which is which until you're done reading them.

A Better Way to Build my Library

With that, my new system fell into place, one that works for me, the retailer, the author, the publisher, and the environment, all while limiting the pressure on my wife to find more places in the house to put books. Rather than talk you through it, I've diagrammed it below:


Book Tree 2

March 18, 2009

Seven Reasons for the Coke-Huiyuan Epic Fail

In The Hutong

Having a Coke and a smile

1911 hrs.


Just after the Ministry of Commerce announced that it had rejected Coca-Cola's bid for Chinese juice-maker Huiyuan, I got a message from a very astute friend of mine who noted "that deal was dead the minute it made the headlines in the South China Morning Post."

We are going to hear a lot of hindsight-laden "I knew it was going to be rejected" statements in the coming days. So let me start by stating for the record that this will at first sound like one of those posts, but the that what I really want to do is explore (with the full benefit of hindsight) why this deal may have been killed, in the fervent hope we can learn something at Coke's expense.

It Sounded Like a Hard Sell at the Time

A momentary slide into the "I told you so" zone.

Not long after this deal was announced, I noted in this post that this was going to be a rough sell for Coke in Beijing. Apart from the threat of the deal falling afoul of China's shiny, new, and not-yet-tested anti-monopoly law, I said that Beijing has over the years actually made its current policy on FDI rather clear. Looking at that policy, it was fairly clear that the deal would have a difficult time passing muster with the government. and that Beijing might relish an opportunity to say "no."

Rather than suggesting the deal was DOA, however, I noted that Coke had best kick a communications program into gear to start building support for the deal, because doing so would be their only hope in getting past the barriers they faced.

"Whether this deal succeeds, then, has less to do with its considerable business merits or with the law itself. It has much more to do with how well Coke handles the government debates and public discussion on the deal's merit.

Hopefully, Coke has learned from Carlyle's experience, and has prepared a case that will convince the nation's leaders to make an exception to policy and will gain the support of consumers and influential public voices in China."

Coke, in short, needed to manage the public debate, because regardless of the reason given by the Ministry of Commerce for rejecting the deal, there was actually a lot more stacked against Coke in its bid for Huiyuan. I count at least seven.

Reason One: One Man's Market Leadership...

The first reason is the one the government gave, that the deal would violate the spirit of section 23 of the Anti-Monopoly Law, which is appears to be designed to ensure that a single player does not become so dominant as to be able to dictate market terms. As the Ministry of Commerce noted, their concern was that the deal would hurt small local players, drive up the consumer price of juice, and limited consumer choices.

Market share figures are painful to discern in most markets, and in China, where data flows like concrete doesn't, the numbers are much harder to pin down. As best as we can tell, Huiyuan as market leader holds a bit over a third and possibly as much as 42% of China's estimated $10 billion market in juices and nectars. That's a pretty dominant position in a fragmented market.

Coke, for its part, is number two with about 10% of the market. If we use those figures, Coke would have owned somewhere around half of an otherwise fragmented $10 billion market. Does this count as a "monopoly" in the classic economic sense? Probably not.

But without other strong players to act as a counter (if Coke was #2 with 9.7%, the next biggest player would have held much less than 10%), you can see that the government was concerned about allowing the creation of a company that would have the brand, manufacturing, and distribution muscle to dictate market terms.

Would that concern have been enough by itself to derail the deal? Maybe. But there were other factors involved as well.

Reason Two: Not Our Kind of FDI

China's foreign direct investment policy since the country began its "reform and opening" process three decades ago has been to create laws and administrative regulations to channel the investment into the sectors and vehicles where China needed it most. The policy has not changed, but the means of the channeling - and the government's general attitude toward FDI - have.

As Steve Dickinson of Harris & Moure noted in an article unrelated to the deal a week before it was announced, the policy may be implicit, but it is clear:

"• Foreigners are free to invest in China through WFOEs [wholly-foreign-owned enterprises] or JVs [joint ventures] in the areas of investment classified as permitted or encouraged in the current Catalog for Guiding Foreign Investment.

• Foreigners are permitted to purchase small established Chinese companies where the government is too busy to be concerned with management of the small company

• Foreigners are permitted to purchase large established Chinese companies suffering from financial problems, provided the foreign purchaser will restructure the company and assume the company's obligations to workers and creditors.

• Foreigners are permitted to acquire a minority interest in large and successful Chinese companies, provided such investment will provide collateral benefits in the form of technology transfer or access to new markets.

• Foreigners are not permitted under any circumstances to purchase a majority interest in a large and successful established Chinese company."

I can't speak to the first issue, but it seems fairly clear that the Coke-Huiyuan deal failed to qualify under the other four.

This might have actually been the deal-killer, but since none of this is written down anyplace, it was easier to cite the Anti-Monopoly law.

But wait. There's more.

Reason Three: Hands Off the Brands, Boys

An unwritten goal of China's industrial policy is the creation of leading brands that will not only lead to a healthy, stable market at home, but also form the basis of a bevy of global Chinese brands. Even though candidates arise from time to time, China's enterprises are still in the early stages of creating international markets.

Huiyuan, however, was a better-than-average candidate, with a leading position at home, smart marketing, and an brand that consumers associated with quality and purity. To have a potential champion gobbled up by a foreign company before it even had a chance to go abroad was probably too much for China's leaders to stomach.

Which is probably the reasoning underlying China's restriction on purchasing a majority interest in a "large and successful established" Chinese company.

Reason Four: What We Have Here is a Failure to Communicate

As my former colleague and frequent lunch companion Imagethief noted, public sentiment was probably not too terribly in favor of the deal to begin with, and things went from bad to worse as allegations came out that Coke's people were trying to quash criticism of the deal.

A core rule of public relations is that you don't try to stop journalists or others from trying to criticize your company because that effort then becomes a story, and you lose all credibility. Now, this rule is often ignored in China, in particular by Chinese companies, who use all kinds of creative and interesting tactics ranging from calling the government, to placing (or withholding) advertising dollars, to outright paying the reporter in order to try to keep negative stories about their company out of the press. Some foreign firms, sadly, have decided that the best thing to do in Rome is wear a toga, and so have picked up the practice.

Whether or not Coke actually did any of these things is not the point - the perception is that they did. That perception was built atop public sentiment that appeared to be skewing neutral to negative on an issue where what Coke needed was widespread support.

Coke failed to realize that it is now a truism that foreign companies cannot hope to successfully test the limits of government policy unless that effort appears to have widespread support - not just among China's elites, but increasingly among the broader public as well.

Few companies will remember that, I'm sure, but the wiser heads among M&A advisors - investment banks, attorneys, and accountants - will realize they need to make room at the table for someone who understands how to win in the court of public opinion.

Reason Five: Morning After Syndrome

Speculation has been rampant of late that Coke may well have been looking for a way out of the Huiyuan deal long before it was dealt its regulatory death blow. Coke, for its part, denied the rumors, and we may never know the truth.

But less than two weeks after the announcement, the U.S. government decided not to rescue the beleaguered Lehman brothers, setting off a chain of events that immediately altered the priorities of companies around the world. Certainly if I were sitting at Coke headquarters in Atlanta, I'd be worried about whether I could afford to part with $2.4 billion in cash right as world credit markets were drying up and consumers were rethinking their spending habits.

Even if Coke lost a little of its ardor for the deal, that might have been enough for the company to give less than its full effort in trying to gain approval.

Or, indeed, it might have been enough for the company to become completely ambivalent about it. Given the challenges they faced, that might have been enough to weaken Coke's chances.

Reason Six: Kindergarten Dynamics

There is a school of thought that Coke's bid was sabotaged before it happened, not by either company or the Chinese government, but by the U.S. government when it blocked the acquisition of Unocal by CNOOC, or when it blocked the purchase of 3Com by a group led by Huawei. The belief is that this rejection was a tit-for-tat, China treating a U.S. company in a manner to which Chinese companies have become accustomed in America.

This is not unlikely. China is a big fan of reciprocal behavior in its international relations, even raising visa charges for citizens of countries that have raised the cost of a visa for Chinese travelers.

Certainly there must have been a bit of that sentiment in the smoky room in Beijing where this matter was decided. How much of a role it played we will never know.

Reason Seven: The Global FDI Problem

Last June the Council on Foreign Relations published a special report, Global FDI Policy: Correcting a Protectionist Drift, in which the authors quantify a decided chill in the past several years by a number of countries toward foreign direct investment. While the authors (a Carlyle executive and a distinguished academic) might well have turned the report into a China-spank, the report is remarkably data-focused and even handed.

What they quantified - before the world lurched into its current state - was a decided tendency by nearly all of the world's major polities to restrict foreign direct investment. The biggest culprit in the report was the United States, but the authors note that there is evidence of this trend worldwide.

The problem is that unlike trade, there is no global policy protocol around cross-border direct investment and acquisitions, kind of like the situation we had with international trade prior to World War II. And frankly, this is no time for countries to be turning off the tap, especially (as the authors note) local affiliates of foreign firms on average deliver greater economic benefit to host countries than local firms.  

The Coke-Huiyuan deal was taking place in an global FDI policy environment that is starting to sour, and may come to be emblematic of the need to raise the matter of FDI to a global intergovernmental level - once the banks are sorted out, of course.

The lesson here is that the problem of FDI policy to an extent transcends Coke, Huiyuan, China, and the United States, and that those issues probably played some role here.

Making it Better

The above list is by no means balanced in terms of the relative importance of the factors, and it is by no means complete. Taken together, though, they underscore that Coke had to climb a cliff on this deal, and they will not be the last who face such a political escarpment.

But as China extends its policy fence around those companies and industries it wants to keep in Chinese hands, there are some lessons to be drawn from the above.

1. We need to begin with a clearer idea for how China defines a "monopoly," so that we either avoid deals that test that definition, or we recognize the risk and seek to mitigate it intelligently yet aggressively. That definition will change on a case-by-case basis, based on the industry, the intended target, the buyer, and who is asking the questions.

2. The FDI policies that matter may not be written down, but they exist, they evolve, and they are ignored at one's peril.

3. Healthy companies that may one day become global Chinese brands are not good targets. Sickly companies that could blossom under better management, with capital injections, and with a global owner are much safer. Of course, they bring their own problems, but China's government wants value-add from foreign investors, not just a fat check.

4. Any acquisition of a local firm by a foreign company demands a communications effort directed at both the general public and the policy making elite that makes a logical, intelligent, and sensitive case for the purchase. The bigger the buy, the better you need to be at the communications.

5. Don't ever let up or appear to hesitate.

6. International relations matter in business, and especially with M&A. Companies need to lobby their home governments to be as open with FDI as they are with trade, because the alternative is a deteriorating global FDI environment with companies caught in the middle.

A Final Note

As I said in my September post, I am no fan of mergers and acquisitions. I think they burn management attention and corporate capital, they are often used as a substitute for innovative strategy, and they rarely deliver the benefits promised. But I also recognize I am spitting in the wind - there is going to be a lot more of this activity in the coming years, particularly as Chinese companies step abroad.

The best we can do is work to reduce the friction of the process. As more about these events comes to light in the coming weeks, It is incumbent on those of us whose work touches M&A in China to learn whatever lessons we can. The next one will probably not be any easier.

March 16, 2009

Dissecting the National People's Congress: The PLA and Independent Innovation

In the Hutong

Looking for the burnout cream

1641 hrs


Even the most focused minds and incisive bladders must collapse under the weight of a 15,000 word address, and apart from our hyperlinked and multitasked MTV attention-spans, we in the West lack the tolerance for protracted oratory. We think, my Lord, if Lincoln could move a nation with 272 words in the Gettysburg address, what possible good could come of much more?

By now, China's leaders know this, and I've developed a theory that they intentionally structure their speeches to hide the good stuff in the back half. So when I got the text of Wen Jiabao's 2009 Report on the Work of the Government (i.e., The State of the Nation with Chinese Characteristics) I went straight to the back.

And I was not disappointed.

The Army's Buried Lede

Hidden there, not far from the end, was an interesting little piece that grew in significance over the past week.

"In the coming year, we need to make our army more revolutionary, modern and standardized, focusing on enabling it to fully carry out its historic missions in the new stage and in the new century. We will strengthen ideological and political work in the army. We will effectively transform our military training based on mechanized warfare to military training for warfare under conditions of greater IT application, and continue to enhance the army's ability to respond to multiple security threats and accomplish a diverse array of military tasks. We will modernize weapons, equipment and logistics support across the board. We will improve defense-related research, the weapons and equipment production system, the military personnel training system, and the army's logistics support system that integrate civilian with military purposes and combine military efforts with civilian support."

[Emphasis mine]

There are two points of interest in this brief but important paragraph that are worth noting which, when related, speak to the future of China's technology industries.

Information Warfare by Any Other Name

First is China's plan bring the PLA into the 21st century, easing the emphasis on mechanized forces that has guided global military thinking for the past 90 years, shifting instead to an approach with a greater emphasis on information technology. The details of what exactly this means is unclear. There are few aspects of modern warfare that are not suffused with chips and networks, and "greater IT application" can mean anything from computers in tanks, to the ability to disrupt the information infrastructure of other militaries and nations, to the emerging concept of "network-centric warfare."

I'm betting that China will dive into all of the above.

Mind you, the change will not happen overnight. Even if it seeks to leapfrog the U.S. and other military powers, the PLA like most armies is led by men and women who think of war in terms of infantry assaults, tank battles, and missile attacks. These folks will not be anxious to surrender the more visible (and intimidating) proofs of military strength: after all, armies (and navies, and air forces, and space forces) will always need to bear a nation's credible threat of physical destruction.

Premier Wen's statements are, however, a clear message to the leaders of the PLA that while they will get upgraded toys in the near term, the PLA's destiny is to become a force capable of winning battles without firing a shot.

Getting to the PLA of Tomorrow

The implications for China's technology industry should be obvious in that first bolded sentence, but that's not enough for Wen. Two sentences later he hints further at his vision for a new Chinese military industrial-complex, noting that defense related R&D, manufacturing, and "the integration of military and civilian purposes" are also at the core of China's vision for its military.

Now, I emphasized that last bit because by itself this is an important policy statement, but in combination with the IT-led direction of China's military, it points to more than just military procurement policy but the future of China's technology industries.

Bear with me.

When it comes to modernizing the PLA, China has a choice of developing its own technology or buying from others. That choice is going to go away. In most cases, China will be largely left with having to develop its own.

First, the number of nations willing to sell military technology to China will decline, with countries ratcheting back sales either because they see China as a rival in the defense business (Russia, maybe France), they see China as a potential threat to themselves or an ally (United States, Japan, India), because Washington doesn't want them to (Germany, Britain, and Israel), or because they don't have anything to offer Beijing (most of everyone else.)

Second, the Central Military Commission (China's combined equivalent of America's Joint Chiefs of Staff and the National Security Council) will be unwilling to leave control over critical national defense systems in the hands of foreign nations or foreign companies. This is understandable: the United States, Russia, and a dozen other countries operate under the same principles.

Third, some intelligent and opportunistic policy makers in Beijing will realize that if the country invests in developing its own technologies, the entire exercise strengthens the country's civilian commercial sector. And this is where Wen's throwaway comment about "the integration of military and civilian purposes" gets interesting.

It is no secret that the United States' much-vaunted technology industries were founded on innovations that came from projects funded by the Department of Defense. In effect, America's aviation, aerospace, computer, electronics, software, wireless communications, and the Internet sectors owe much of their global success to the breakthroughs and profits brought by defense contracts.

By all indications, the Premier seems to be pointing China in a direction where it, too, will pursue defense spending with a twin agenda - a more secure China, and a technology industry heavily fertilized with profitable defense projects. And China would not only be wise to follow America's lead, they would be within their rights - the WTO makes wide provision for protectionist practices in industries deemed vital to national security and defense.

The World is Theirs

There is a qualitative difference between dumping a lot of money onto Chinese tech researchers and imploring them to go forth and innovate, versus giving them a contract to fix a specific problem or develop a specific system. At the very least you get a product out the back end. If you are lucky, you get something that works for the military, and if you are really lucky, you wind up with a development that has huge civilian potential.

Just one example of many: Boeing's entire commercial jet airliner business owes its existence to a set of technologies created to build the largely-forgotten B-47 bomber. That one project begat the prototype for the Boeing 707, which begat the hugely popular 727 and 737, and the rest is history.

It is easy to see how the path from a few high-tech defense projects to the creation of global tech powerhouses may not be a smooth one for China. But one only need look at companies like Huawei to appreciate that the more robust China's defense industries become, the more of these sorts of international competitors will emerge from the murk of military work with competitive - and perhaps innovative - products.

Caveat Inventor

I have said elsewhere that China will try to forge its own path as it seeks to create an economy based on innovation. I expect that part of that model will involve the peaceful application of technologies created for the purpose of national defense.

But I also know that I would be naive if I believed that China would steadfastly insist on creating its own military innovations when it would be easier, faster, and cheaper to "borrow" those created elsewhere. The pressure for results and the urgency of the goal will cause many companies to take what could be politely called "R&D shortcuts." This is to be expected - history has proven that an uptick in industrial espionage is a natural side-effect of the emergence of a new world power, particularly in the case of one still wrestling with the concept of intellectual property rights.

An pound of prevention is in order. Those companies with technology to protect would be doing themselves - and ultimately China - a great service by recognizing the potential for industrial espionage and taking aggressive measures. You get to keep your technology, and China enjoys the deeper benefits of doing the basic spadework that genuine independent innovation would require.

March 11, 2009

Another Tech Iconoclast

Starbucks Pinnacle Plaza, Houshayu Village

Ahh, spring

1025 hrs.

Many of us non-Chinese (and a healthy percentage of Chinese returning from abroad) indulge ourselves with the conceit that we are somehow helping to build a bridge (or, really, many bridges) between China and the rest of the world. And to be fair, some of us are doing a better job than others.

For his part, Ken Carroll of Chinesepod has discovered a new and brilliant way to do so, and Patti Waldmeir of the Financial Times does a profile on Ken and his work that I found inspiring on this chilly early spring morning in Beijing.

Innovation doesn't just happen in labs, and it doesn't always need mountains of capital or government edict.

Just a good idea, strong execution, and a little word of mouth.

March 03, 2009

How We Roll

Networking in Silicon Hutong:

Share photos on twitter with Twitpic
(Photo courtesy of Peter Schloss)

China's Auto Reform: One Foot on the Gas, One Foot On the Brake

In the Hutong

Good grief, March already?

2111 hrs.


The Associated Press is reporting that we can expect China to undertake a reform of its largely state-owned auto manufacturing sector. The plan apparently calls for China to winnow the number of domestic auto manufacturers from 14 down to 10.

No, Not THAT Big 10...

The AP report refers to a Chinese "Big 10" made up of a top tier of auto makers with the capacity to make 2 million vehicles or more (Shanghai Automotive Industry Corporation (SAIC), First Automobile Works (FAW), Dongfeng Motor, and Changan Motor) and a second tier of six manufacturers with capacity of around 1 million cars per year.

First, some perspective: a million cars a year is not small, but Ford and GM will probably make around 9 million vehicles apiece this year, so "Big 10" is still relative.

Second, in an environment where the auto business is so difficult that even Toyota is starting to sweat, one might ask whether China is being a tad cautious in reforming the auto business. It would seem a tad ambitious to envision a global market with sufficient room for ten Chinese car brands.

In truth, China is being cautious about consolidating the country's auto business, and for good reasons.

Slow and Steady

The first and most important is the geographic dispersion of China's car makers, and the political challenges that implies. Unlike the U.S. car industry, which was traditionally concentrated in the state of Michigan, China's automakers are scattered around China.

Closing one - even if it is just eliminating the brand and keeping the factory - means favoring one region over another, and that is sensitive in an economy so careful with its local companies that domestic protectionism remains a major challenge to the country's development.

Edmunds Inside Line notes that if local governments want they can derail the process. Even if they do, that derailment won't be permanent - the central government will get its way, but the question will be the cost: each closure is going to demand negotiation and horse-trading among the governments, meaning more costs and delays.

Second, China does not want to undertake consolidation at the expense of market share. Foreign makes still take up over 60% of local vehicle sales by volume, and closing down too many local companies too fast will mean that foreign marks will gain ground. Given China's stated intention to create global auto marques of its own (rather than just being the factory for European, Japanese, Korean, and American brands.) Given that the ability of the remaining 10 automakers to increase capacity is limited, best to go slow.

Third, all of the industrial policy in the world does not make up for solid market performance. It is still too early to tell which automakers will be able to make the difficult shift into international markets and then be able to build that into global leadership. Picking candidates, not winners, is the wise approach now.

Upshift

Finally, there are the intertwined issues of technology and the environment. And for us here in the Hutong, this is a big one.

In the coming decade, China's auto industry is going to have to shift away from petroleum-fired internal combustion engines to something else: The country's air quality will not be able to take hundreds of millions of cars running on unleaded; simply fueling those cars would put China into a geopolitical face-off with the U.S. and Europe; and the global car manufacturers who remain after the global downturn will be producing their own low-emission or zero-emission vehicles in China.

That shift is going to mean investments so large in technologies so complex that it may force a rethinking of the entire automobile industry. The logic of a single vertically-integrated manufacturer starting with steel, plastic, and rubber and churning out cars may not hold is the industry makes its leap.

As such some companies in China's auto industry may well elect to specialize either in assembly or components, opening the door for one or more of the current players to ease their way out of making cars and into supplying China's remaining brands with motors, batteries, fuel cells, bodies, or other major components.

If that happens - and I suspect that at least in the case of second-tier brands it might - it makes more sense to allow that specialization to evolve and chivvying it with the visible hand of government, rather than making those choices now. The coming years, in fact, are likely to involve the government making the case to some manufacturers move to making parts and components.

Taking a "slow-cull" approach to reforming the industry is the wise approach for China's policy makers. The nation's auto industry will be reformed in stages rather than with the single stroke of a pen, and the speed of those reforms will depend not only on market growth and global finance, but on the demonstrated ability of China's automakers to withstand the successive waves of change they will face in the coming years.

March 01, 2009

Ten Reasons We Are Watching the National People's Congress

In the Hutong
Rising Peacefully
1941 hrs.

Now that we are into the third month of the year, the time has come for the annual pageantry of pomp, politics, and propaganda colloquially known as "liang hui," the twin meetings of China's legislature, the National People's Congress(NPC), and its advisory auxiliary, the Chinese People's Political Consultative Conference (CPPCC).

The meetings are met with a fair amount of cynicism, particularly among those of us raised in democracies where, even if our legislators accomplish little more of value than the liang hui, at least they manage to do so without messing up the traffic with thrice-daily motorcades.

Yet while it is not unfair to categorize the NPC and CPPCC as "rubber-stamp" bodies, there are years when it is worth stopping to listen to some of the speeches and taking the time to absorb the coverage. And this year is one of those years.

Here is what we will be listening for in the Hutong:

1. Stability and Harmonious Society: I suspect we will get a healthy dose of this, but what will be worth listening for is specifics on welfare, employment, and social security programs for rural citizens, laid-off factory workers, and retired cadres.

2. Independent Innovation: This little chestnut was pretty hot a few years ago, but has faded into the background as the government faces the darkening horizons of the global economic crisis. While there are more urgent concerns, it will be interesting to see whether this has fallen off the radar, or if any new and significant measures are planned in this area. If the importance of independent innovation has receded, this will imply continued opportunities for foreign innovators, but continued problems defending IPR.

3. Infrastructure: Look for indications on how the central government is going to channel and manage all of the funds for infrastructure investments. I'll be looking for mentions of specific high-profile projects, a new agency to manage them and their expenditures, and some indication that employment is a focus, not just spending a lot of cash.

4. Financial Sector Reform: In the wake of what has transpired on Wall Street over the past year, it would be hard to justify reshaping China's financial sector to look like that of the U.S. Nonetheless, China's banks, insurance companies, bourses, and brokerages face their own challenges after 30 years of rapid growth, and the global financial crisis is a signal that it is time to look for and address problems rather than wallow in schadenfreude.

5. State-Owned Enterprise Reform: Hard times justify hard measures, and it is likely the coming 18 months will see Beijing compelling the restructuring of several industries dominated by state-owned enterprises. The effort will be to strike a balance that will allow for competition while creating national champions through compelled mashups. The auto industry will almost certainly undergo a forced winnowing from 14 passenger car makers to 10 (which I'll address in a post tomorrow), and we are betting on another round of consolidation in the airline business and the steel industry. The question will be what other sectors will come under the knife, and our ears are perked up for clues.

6. Drought Relief: The environment - specifically air and water pollution - will be a major theme, but a larger problem that looms is the issue of the drought in Northern China. Beyond the general challenges facing rural China, we expect some discussion of water supply, if not in one of the work reports, then in some of the side sessions.

7. Taiwan: For the first time in recent memory, Taiwan is likely to be a feel-good issue at the meetings. A quiet movement is underway in Taipei to build on the newly-established air and sea links between Taiwan and the mainland with what would amount to a free trade agreement. This is a touchy issue in Taiwan, so it will be interesting to see if - and how - Hu Jintao, Wen Jiabao, or any of the other leaders discuss this.

8. Defense: In the wake of Sino-US military discussions and China's deployment of naval vessels on anti-piracy patrol off of Africa, we will of course be watching for acknowledgement of closer cooperation between the two nations in addressing mutual security issues. More important, however, is whether China's economic stimulus will extend to spending in "dual-use" industries like aerospace and shipbuilding.

9. Media: I am not expecting 2009 to be a memorable year in reforming and opening China's media sector: the political sensitivities at the nexus of the global financial crisis and the 60th Anniversary of the founding of the People's Republic make it far too sensitive. What we will be listening for is any mention of the media sectors at all. I am hoping there will be none: no news is good news here.

10. Peaceful Rise: China made more progress in its strategy of pursuing a "peaceful rise" in its global stature in 2008 than it could have dreamed of a year ago. It will be interesting to hear whether that is sustainable, whether China will allow itself to mirror the US Congress' protectionist "buy American" rhetoric, or instead will take the high road and position the PRC as the guardian of free trade.

For decades, the Liang Hui have had only needed to address domestic audiences, because they were dismissed by others as ceremonial and ultimately irrelevant. That has changed, and ever since former Premier Zhu Rongji began holding post-Congress press conferences for the global media, China has begun to use the occasion to send messages abroad.

This year the world will be watching the proceedings with greater interest than ever. The leaders must know that, and it will be fascinating to see if anything in the two-week session changes as a result.

February 10, 2009

The Yin, the Yang, and the Bang-Bang

Somewhere in East Wangjing

Watching people from Star Group prepare for a pitch

0931 hrs.


On the morning after the 40-story bonfire that turned Beijing's nearly finished Mandarin Oriental Hotel and Television Cultural Center (TVCC) (known locally as "the boot" for its shape) into a smoking, twisted hulk, speculation and accusation continue about the cause. Many suggest that errant fireworks are to blame. As the building was owned by one of China's most powerful state-owned entities, China Central Television, the investigation into the fire and the report on its causes will undoubtedly become a political football, so we may never know what truly happened.

Shooting Yourself in "the Boot"

If fireworks were a contributing factor, the Chinese government will face a dilemma. If it does nothing, it risks the continued (and growing, as the nation grows more prosperous) sequence of tragedies large and small that accompany the use of pyrotechnics and high explosives by the inexperienced and inebriated.

If, on the other hand, the government takes the logical step of restricting the manufacture, distribution, sale, and use of fireworks, it risks widespread popular discontent (fireworks are not only a cultural mainstay, they are arguably more of a national icon than the flag) and the decimation of a large seasonal industry.

In short, the entire issue places the two imperatives that guide Chinese policy making at odds with each other: the Confucian obligation for the ruler to act as parent to the nation on the one hand, and the growing importance of continued popular support as China's polity evolves on the other.

Between the economic downturn that is putting an estimated 20 million people out of work and the political sensitivity of key historic milestones in 2009, sustaining popular support is going to be a particular challenge this year.

As such, I do not expect a major crackdown on fireworks. Instead, I think the government will take what will amount to token action to restrict fireworks that in scope and enforcement will amount to just enough to avert a major calamity.

Rantings of a Pyrophobe

All of which is a pity. If there was ever any issue on which the government should behave in loco parentis, this is it.

For some perspective, this is what I wrote about the fireworks issue two years ago (and pardon me in advance for the rant):

Xinhua is reporting that fireworks in Beijing have killed one person and injured 270 over the Chinese New Year.


You see, this is where I start to have a serious problem with moral relativism. You say it is part of China's culture to set off fireworks and has been for a thousand years. I say it's wrong.


I say look at the pollution and litter caused by fireworks.


At the factory explosions that level entire city blocks.


At the fires that destroy homes and lives.


And, of course, the toll of dead and injured.


Fireworks are made of gunpowder. Gunpowder was created to kill people and break things. Fireworks are an accidental, incidental application of the material.


For a little perspective on what we're talking about, police in Beijing confiscated 560 million illegal fireworks this year. At an average of, say, one gram of high explosive per, that's about 1.3 million pounds of TNT. To put this into perspective, a fully-loaded B-52 Stratofortress bomber carries 51 500-lb Mk-82 Snake Eye bombs. That means that just the illegal fireworks confiscated in Beijing would fill 50 B-52 bombers. And that's not even taking into consideration the 380,000 crates of fireworks sold legally, which at (I'm guessing) 10 lbs per crate, would fill another 150 heavy bombers.


Allowing millions of pounds of high explosives into the hands of people who have neither training nor the understanding of pyrotechnics to handle them safely seems to me a pretty straightforward example of a really bad idea.


In any culture.

None of this means that fireworks have to go away. It just means that the handling of fireworks above a certain (very small) size would need to be left in the hands of well-trained, licensed, and insured technicians.

I suspect we will get there eventually. The only question is how many people must suffer in the meantime.

UPDATE:

Wire services are now reporting that the culprits were actually a "professional" fireworks company from Hunan province who were hired by CCTV to set off the pyrotechnics. See my point above about "well-trained, licensed" technicians.

As opposed, say, to those with a little guanxi and just enough competence to make them dangerous.

February 05, 2009

The Lenovo Retreat

In the Hutong

Dreaming of summer

1920 hrs.


Jason Dean at The Wall Street Journal is reporting that Lenovo has replaced CEO Bill Amelio with Chairman Yang Yuanqing, and that co-founder Liu Chuanzhi is returning from his pasture to resume a seat on the board. They're also upping senior VP Rory Read to the new role of Chief Operating Officer and President, and the company has decided to re-focus itself on it's home market, China.

Bring on the Empty Horses

The announcement poses more questions than it answers.

We do not know what Mr. Read's duties will be in his new position, so we cannot assess to what extent the promotion was made to tap his talent, and to what extent there were other political or perceptual considerations involved.

We do not know to what extent this is a sign that Lenovo failed to effectively integrate the IBM PC division, to integrate the executive teams, and to meld its product lines, and to unite the cultures of the two companies. Lenovo has kept up a veritable sunshine pump of positive messages about how smooth the integration process was, and have effectively kept any discouraging words from sneaking out.

And we do not know the significance of Mr. Liu's return to the board, what forces brought him back, or what value he is expected to bring.

M&A is not a Global Marketing Strategy

At the same time, there are already lessons to be learned from the Lenovo-IBM saga. Purely from the perspective of marketing strategy, there are three that pop up immediately.

First and most important, as Chinese companies look to expand beyond the borders of the People's Republic, they should now see that mergers and acquisitions are no substitute for a global marketing plan. I am not certain what Lenovo thought it was buying when it purchased the IBM PC business, but if Lenovo thought it was purchasing a market position, it was wrong.

What the IBM purchase did give Lenovo was instant capacity to sell its products around the world, and to that extent the merger made sense. But that capacity only had value as long as it had world-class plans, products, leadership and support. Facing a rampant Apple, a resurgent Hewlett-Packard, and a humbled but determined Dell, Lenovo also needed forceful, and, focused, and capable leadership to turn the unified team into a winner against powerful competitors.

Winning against vigorous and entrenched competition is tough enough. Having to do so while integrating two strong and linguistically distinct corporate cultures must have added a maddening level of complexity to an already brutal challenge.

The World is Way Too Much

Second, trying to take on the entire world at once was ambitious in the extreme. Keep in mind that before the merger, the Lenovo team was struggling with its market toe-holds outside of China, and the IBM team was struggling to profit from its global market. A more modest approach was in order.

Rather than seeing this as Lenovo's opportunity to "globalize," the company's leadership might have been better off thinking of the merger as an opportunity to "internationalize" (a favored term among Chinese companies looking to expand beyond Greater China), focusing on a smaller number of markets where the combined company was strongest. (In fact, Dean's article in today's WSJ suggests the company will be doing just that going forward.)

After a merger of this magnitude, customers and employees in each market around the world expect the new company to spend a lot of time and effort explaining what the merger will mean to them. Who is Lenovo now? What is our vision for our company, our product, and our customer? And why should you, customer/retailer/employee/whomever, care?

Making that challenge even more complicated, each market has a different set of perceptions and expectations that need to be addressed, meaning that the effort has to be unique to each market.

It is hard to say whether Lenovo undertook that effort. But even if it did, doing it all at once in dozens of markets around the world would have overtaxed even the most capable, most tightly integrated marketing and communications teams in the world.

We're an American Brand

Third, the August 2005 decision to dump the "IBM" brand from products sold outside of China - five years before Lenovo was obliged to do so and mere months after the deal was finalized - will likely go down as one of the great mistakes in the history of brand management. The decision was made public in buried lede in an FT piece by Mure Dickie:

The focus on [ThinkPad and ThinkCenter] product lines marks a decision to play down use of the IBM brand for products made by the US company's former unit, even though Lenovo acquired the right to use the IBM name for five years.

More than a few analysts praised Lenovo's move to cast off the IBM moniker. As Bruce Einhorn of BusinessWeek reported in February of 2006:

It's a smart gamble for Lenovo, some analysts say. Using IBM's well-knwn Think brand has been helpful, but it won't do in the long run. 'The Band-Aid has to come off at some time,' says Samir Bhavnanii, principal analyst at San Diego-based PC consultancy Current Analysis. 'They need to establish the Lenovo brand and start thinking about their computer company as Lenovo, not IBM.' According to Bhavanani, this is the only way Lenovo will be able to break into the big leagues. 'If they want to compete as a global brand with Samsung, Dell, and HP, they need to get people to start thinking of Lenovo as Lenovo.'"

I do not disagree with the larger gist of the statement, but as I argued in August 2005, the problem was timing. (Apologies for the long quote and the fact that I was fasting and a little irritable at the time, but I think I phrased it fairly well and I wanted to convey my incredulousness at the time.)

As regulars here will recall, the primary reason I was a supporter of Lenovo's IBM purchase (from Lenovo's standpoint - it was a no-brainer for IBM) was that Lenovo was going to have an opportunity to leverage the IBM brand for five years while it built credibility with customers. Anyone with just a little business sense knows that's worth something.

In fact, it's worth a lot. According to the August 1 edition of BusinessWeek and InterBrand, the value of the IBM brand - the third most valuable brand in the world behind Coca-Cola and Microsoft - is US$53,376,000,000.00. My point back in December was that Lenovo wasn't buying a money-losing business for its $1.7 billion in hard currency, it was renting a highly usable $53 billion brand asset for a mere $350 million a year.

But Lenovo, under the expert guidance of Chairman Mr. Yang Yuancheng, apparently feels that not only do customers not need a transition, but Lenovo is unable to utilize a $53 billion asset to their benefit, an asset that they paid cash for and an asset that, arguably, was about the only useful thing they took from the deal.

Is the use of the brand "Think" worth that kind of money? I'm sure it's worth something, but I'm not sure it's worth $1.7 billion. And due to some stupid decision making at Lenovo, that's all the company is getting for its cash.

If I were a Lenovo shareholder, I'd be screaming. Five years usage of a $53 billion asset tossed into the garbage? In the U.S., that would be grounds for an uprising at the next general meeting, and grounds to question the competence of management, and any auditing firm with a conscience would require a write-off of those assets as a one-time charge against earnings.

The burning question is "why?" I'd suggest one or more of the following reasons:

1. Lenovo leadership just doesn't understand the esteem the IBM brand retains worldwide. Entirely possible since I'm not sure the Chinese side of the Lenovo house much understands the market outside of China.

2. Lenovo has no clue how to use the IBM brand. Also possible because they didn't know how to use the "Legend" brand, and they did a poor job building the Lenovo brand in countries where they lacked explicit government support and fawning-lapdog media endorsement.

3. Lenovo is ignoring it's advertising and PR agencies on a) the value of the brand, and b) how to use it. Having worked with Lenovo in an agency relationship and walked away when they weren't listening to either us or our competitors, I'd say this is a pretty real possibility. Salesmen and Engineers rank highly at Lenovo. Marketers do not.

4. Lenovo's advertising and PR agencies are incompetent and not pointing this out to Lenovo, or are terrified to do so because they think they'll get sacked for talking back. Also possible, because who knows where Lenovo is actually getting assistance these days.

5. Somebody really high in the Lenovo organization genuinely believes that the Lenovo brand means more to businesses and consumers outside of the PRC than what it really does, which is "Made in China by a Chinese Company - Beware."

Take your pick. I have my prejudices.

I genuinely hope Lenovo's management reconsiders. If they don't, I hope they're prepared for the consequences, which they quite clearly appear to have underestimated. If nothing else, they will have screwed themselves out of the biggest asset they got from IBM.

As I said, a mite harsh, but it makes the point. Had Lenovo ejected the IBM brand and followed it with a massive global effort to drive awareness, positive perception, credibility, and trust of the Lenovo brand in its place, discarding the IBM brand would have been a ballsy move. But both at the time and now in hindsight, that decision paints an unflattering picture of decision making at the top of the company.

Whither Points the Finger

Thus far the global economy and no less than two non-Chinese CEOs (Amelio follows his predecessor, Stephen Ward, out the door: Ward lasted just over seven months) have shared the implicit blame for Lenovo's fortunes. The latter have paid with their jobs.

In the coming months, however, the media and analysts will begin to turn their forensic attentions to the man who, in the words of author Ling Zhijun in The Lenovo Affair, "played a decisive role in the acquisition" of IBM-PC in the face of "serious" opposition from members of Lenovo's board: Yang Yuagqing.

It is instructive to remember that Lenovo co-founder and then-Chairman Liu Chuanzhi stepped aside after the merger, leaving the task of merging and running the combined company to Yang and Ward. In that light, it is even more interesting that he is coming back now. To those of us fond of the ancient and honored practice of reading tea leaves here in Beijing, the implications are compelling.

If I were a betting man, I would wager that there is a debate taking place behind closed doors at Lenovo headquarters in Beijing and in government offices around the capital about whether or not the IBM acquisition was the right call, whether it was handled well, and where the blame lies for its mishandling.

Make no mistake: the next few months will be critical for Lenovo, and they will be the deciding factor in Yang Yuanqing's career with the company. His task will not be easy, and he will be second-guessed at every step.

I, for one, wish him luck. He will need all the help he can get.

February 04, 2009

A Chinese Al-Jazeera - Five Reasons this is a Good Thing

The Ascott, Beijing

WTF, February already?

1440 hrs


Recent revelations that China is planning on investing over US$7 billion in an effort to create a credible global radio and television news service using Al-Jazeera English as a model have provoked comments that range from the dismissive to the skeptical to the paranoid.

I am not convinced China is going to create a credible global voice in the near term, but I think it is only a matter of time before it happens. Rather than concern America and the world, however, we should see this effort as a positive development because even the sketchy details we have of the program suggest a new maturity in China's approach to strategic communications, public diplomacy, and indeed world opinion.

1. China Needs to Care About What the World Thinks - the fact that China is ready to undertake this effort means that China's senior leadership acknowledges that global opinion matters to China. This may be obvious to those of us steeped in communications, international relations, soft power, and/or public diplomacy, but it is a light-bulb moment for China's leaders. Since declaring the People's Republic sixty years ago, China has maintained an almost cussed independence of action, speaking and acting as if it cared nothing for what the world thought. This is apparently no longer the case, and that opens a new series of doors to influence Chinese policy.

2. If You Build It, They May Not Care - whatever else China Radio International, CCTV-4, and CCTV-9 have accomplished, their growing availability worldwide has not had much apparent effect on how China is perceived abroad. China's leaders have learned an important lesson: they do not get a hearing purely by virtue of China's size or growing importance.

3. Propaganda Fails - the acknowledgement that the service's credibility depends on a level of editorial objectivity unknown elsewhere in Chinese media (including the current global radio and television services) is an implicit recognition that propaganda is dead as a tool of public diplomacy. This is not only a rejection of previous practice but of orthodox Communist communications doctrine.

4. The Audience is King - the initiative recognizes that China must communicate with the world in a way that audiences can appreciate, rather than using a the intonation and buzzwords of Chinese political orthodoxy. If you've ever heard a government official speak in public - or watched a Chinese newscast - you know what I mean.

5. Being Heard Means Looking Good - the initiative recognizes that China must compete in a global marketplace of information, and China's take on world affairs will not be heard unless it is packaged and delivered in a format and context that is comfortable to non-Chinese viewers. If there is a single lesson from Al-Jazeera, this is it.

If you are not certain that China coming to these conclusions is necessarily a good thing for the rest of the world, consider this. If I have learned one lesson in my career as a communicator, it is that the more a government or company alters its approaches to appeal to an audience, the more responsive that entity becomes to its audiences in its thinking, policies, and behavior.

The unspoken secret of the "perception management" process - the part we don't always share with our clients - is that the process changes both sides, not just the audience. This will be especially true as we move out of the Age of Broadcast and into the Age of Conversation.

I am in no way suggesting that China will suddenly change its domestic policies, drop single-party rule, or gang-stomp the Somali regime because the PRC desires greater global influence. But if China is committed to its stated global communications objectives, small but significant changes in the nation and its international relations are an inevitable result. As the Bush administration learned, global influence is unsustainable when foreign policy and strategic communications are formulated and conducted in willful ignorance of global opinion.

On the other hand, I have had some people suggest to me that, providing China sticks to its commitment to offer evenhanded reporting on its global channels, this may signal to Chinese leaders that they can use the same approach at home. At best, this is wishful thinking. Media aimed at overseas audiences will serve the purpose of building Chinese credibility abroad. Media aimed at home will remain focused on maintaining social stability and supporting the evolution of a "harmonious society." We can expect a wide "Chinese wall" between the two.

For now, anyway.

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