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    Communicating Innovation

    June 03, 2008

    Glocal Branding: Dormant US Brands

    In the Hutong
    Listening to Gordon England talk Export Controls
    1734 hrs.

    As an illustration of the possibilities open to Chinese companies who want to buy a brand when they move into the US market rather than build their own, this is a partial list of some of the brands that sit, unused, in the inventories of American companies: (Mind you, I'm not suggesting any or all of these as good potential choices - merely as a sampling of what is out there - but there is some real gold on this list in the hands of the right marketer)

    Aerospace

    Aero Commander
    Brewster
    Convair
    Curtiss
    Douglas
    Fairchild
    Fleet
    Hughes Aircraft
    Loening
    North American
    Republic
    Stearman
    Vultee

    Automobiles

    American Motors
    Eagle
    Fischer
    Hudson
    International Harvester
    Indian Motorcycles (currently attempting a comeback)
    Kaiser
    LaSalle
    Nash
    National
    Oldsmobile
    Packard
    Pierce-Arrow
    Rambler
    Studebaker
    Stutz
    Willys

    Electronics & Technology

    Aldus Software
    Banyan Networks
    Bay Networks
    Control Data
    Data General
    Digital Equipment Corporation
    Hallicrafters radios
    Kaypro
    Rodime
    Tandem Computer

    Fast-Moving Consumer Goods

    Banner toilet tissue
    Citrus Hill orange drink
    Duz laundry detergent
    Encaprin pain reliever
    General Foods
    High Point coffee
    Monchelle soap
    Pace home permanent
    Puritan vegetable oil
    Rely tampons
    Thrill dishwashing liquid
    Wahoos snack foods
    White Cloud toilet tissue
    Wondra skin lotion

    Petroleum Products and Retailing

    Amoco
    ARCO
    Humble Oil
    Union 76

    Retailers (potential apparel brands)

    Abraham & Strauss
    Bloomingdale's
    Bon-Marche
    Bonwit-Taylor
    Broadway, The
    Bullock's
    Burdine's
    Emporium, The
    Gimbel's
    I. Magnin
    Jordan-Marsh
    Kinney Shoes
    Marshall-Fields
    Montgomery-Ward
    Robinson's
    Wanamaker's
    Woolworth's

    Steel

    Bethlehem Steel
    Bethlehem Shipbuilding
    International Steel
    National Steel

    Toys

    Kenner

    You get the idea - you could run through this exercise with any sector or industry. 

    Keep in mind that these are the brands that are dormant and out of circulation for the most part. There is an entirely different category of brands - semi-active brands - that are still in use but in desperate need for a revamp. 

    June 02, 2008

    Glocal Branding: Toward a Market for Dormant Brands

    Starbucks Pacific Place

    Dreaming of a solar-powered MacBookPro

    1338 hrs.

    My entry on glocal brands has sparked some comment, both online and off, particularly the idea that a product brand that has been taken off the market by the company that owns it may well find value not as a global brand, but as one targeted to a specific demographic in a new market. 

    GM’s Buick and  Colgate-Palmolive’s Darlie toothpaste were two we talked about, and JP brought up Coca-Cola’s Fanta brand of fruit-flavored sodas, which have pretty much disappeared in the US but have built strong markets in Asia and Latin America. 

    The Chinese Horse

    As we pursue this, another question comes up: what about the idea of a Chinese company expanding into the US and purchasing - or even licensing - a brand that has a decent base of awareness and possibly some nostalgic value but has grown a bit old, with a view to re-invigorating that brand as its own?

    I would bet on it happening, but the record to date suggests that there are some companies who still don’t seem to understand what to do with their brands once they’ve got them. 

    Lenovo chose to drop IBM completely, having failed to figure out how to make the most of their permission to use the brand for five years. 

    Nanjing Automobile Corporation (NAC) has picked up MG, but at the moment it seems to be in something of a holding pattern - they are still making the cars and selling them in the UK, sure. But they’re missing an opportunity to begin building excitement among the enthusiast crowd in the US that would go for the MG ragtops.

    TCL controls the RCA brand through its ownership of Thompson, but rather than put the brand to work for TCL's own expansion abroad, the company has decided to license the brand to third parties.

    All of which suggests nothing more than what we already know - that Chinese companies are still getting their collective heads around brands, brand value, and how to put both of those to work to address their particular challenges.

    But the glocal branding strategy is a compelling option for Chinese companies looking to enter overseas markets - why spend all that money to build brand awareness when you can pick up a familiar brand on the cheap and spend your money on paint and polish?

    Brokers and Markets

    Setting aside for a moment the still-developing concept of branding in China, what stands in the way of an approach like this is that few Chinese executives have a clear view of what dormant or distressed brands are available, and how they compare with each other. There are people in each market around the world, however, who would be able to identify, assess, and value these brands, who could also help Chinese firms (or, indeed, firms from any other country) acquire them. 

    Let’s call this “brand brokerage,” and the people and agencies who do it “brand brokers.” 

    Once there is a decent group of brand brokers, a global market in these brands can form, making it far easier for companies who own dormant brands to value them,  and much simpler for others to find and value brands they might acquire, and then purchase them.

    This makes acquiring a glocal brand to help drive expansion into a specific market a simple process and a logical part of a local marketing effort. Indeed, if I were a betting man, I would wager that the largest of such brokerages would wind up parts of the world’s major marketing groups - like WPP and Publicis. 

    Upsides on the side

    There are three significant side benefits to creating a market in distressed and dormant brands: 

    First, such a market means that acquiring a brand no longer needs to be a process that involves investment bankers and other middlemen, and will thus drop transaction costs significantly. Even the brokerages are going to be subject to some heavy pricing pressure - especially those that form a part of a larger agency group, who will be pressed to drop commissions in return for broader marketing business.

    Second, a market would help companies - and their auditors, investors, and others - understand what their brands are worth. In a world where many firms are seeking to value their intellectual property, dormant brands are like baubles in the attic - beyond the sentimental value, you never have any idea what they’re worth. An open market would take much of the guesswork out of the process. Having a tough year? Unload a couple of brands and pump up the cash flow, or use distressed brands to help the balance sheet a little.

    Finally, it would give another option to companies who want to enter a new market. Instead of automatically assuming that a brand would need to be built from scratch - entailing not only more money but valuable time - there is a “build or buy” choice that could be balanced and made with relative ease. 

    There would be a number of challenges to this model, but there are many paths to the creation of a brand market that would ease and speed the process of globalization - or “internationalization,” as Chinese companies prefer to say - particularly from the standpoint of growing multinationals from emerging markets. 

    January 31, 2008

    A Wise Word about 210 Million Internet Users

    In the Hutong
    Downloading music
    2126 hrs.

    Donald DePalma, author of Business Without Borders: A Strategic Guide to Global Marketing puts CNNIC's recent report on China's Internet market into perspective in an article on Chief Marketer.

    He introduces a compelling concept he calls the Online GDP, which basically translates to the buying power of the online population.

    According to DePalma, China's 210 million Internet users account for only 1.1% of the world's online GDP. He doesn't give us enough information to check his figures, so it is hard to judge the validity of his claim.

    Let us assume for a moment, however, that what he says is true. His point is simply this - don't make a decision about localizing for a market based on the number of people it has, but based on its buying power. All of which is easy to understand and hard to dispute.

    Or is it?

    I have a couple of problems with using the e-GDP as the sole means to evaluate whether it makes sense to come to China.

    The e-GDP figure is static. What we need to understand the value of a given market is both that figure AND its rate of growth. I would bet, given the fact that China's population is slowly aging and becoming more prosperous as it expands AND that China's overall GDP continues to grow at double-digit rates, that the growth rate in China's e-GDP is fairly spectacular compared to other markets. At some point, that 1.1% is going to grow into something much larger.

    The e-GDP figure assumes that Chinese users confer the same priority on all goods - or, more correctly, it fails to take into account that some goods and services are better sold online in China.

    Similarly, the e-GDP figure does not tell you how badly advertisers on your site want to reach online users in China.

    Finally, the e-GDP does not give an idea of what percentage of a country's overall GDP is represented by Internet users. In other words, if you are already IN China and looking to identify places where a certain group of buyers goes, an overall figure is unhelpful.

    I like DePalma's analysis, but I think he (and we) need to dig deeper. To rush to China purely on the basis of 210 million users is madness. But to stay away on the basis of a snapshot of the market runs the risk of missing very real opportunities.

    December 26, 2007

    Why is this man suddenly talking?

    Starbucks Guomao 2
    Discovering foreigners are a rare species
    1144 hrs.

    From atop Ogilvy's digital watchtower, Kaiser Kuo points us to a highly readable Clay Chandler story in Fortune introducing China Mobile's Wang Jianzhou as "China's Mobile Maestro."

    The story is a bit of a fluff piece (Chandler comes off as a bit of a fanboy), but it is interesting beyond the content. Wang is not normally a talky person with the foreign media. For that reason, one wonders why he's suddenly making himself more accessible to the global media.

    You could attribute it to a long-overdue realization that the CEO of such a company needs to have some global visibility, but I wouldn't buy it. For all of their global ambitions, China Mobile's cash-cow - and its best near-term growth prospects - are in China.

    There are probably a host of reasons for Wang to raise his profile, but one of them has to be a desire to buy for China Mobile greater independence from the fickle whims of regulators in Beijing. Having a moderately high profile amongst influential audiences overseas, and having a voice among those audiences, is a route to enhanced power and influence here in Beijing. A few pieces like Chandler's, and people will start to see Wang as a cross between Craig McCaw and Jack Welch.

    Of course, his old colleagues at the Ministry of Information Industries can't be happy. In the eyes of the regulators, China Mobile responds first and foremost to the direction of the government. Wang's quiet, deliberate creation of a base of influence in China and abroad inveighs against that.

    And well it should. If China is serious about creating companies that are both local and global champions, the enterprises that began as the wards of their respective ministries must leave the nest, no matter angst that might cause the aparatchiks. China Mobile will never be a world-class company until its responsiveness to its customers and the capital markets is no less - if not more - than what it gives government officials.

    Wang is going to need the support of cool heads, and soon. The worst kept secret in China's mobile industry is how much the country's operators and handset manufacturers hate TD-SCDMA, which was described to me by one insider as "a politician's dream and an engineer's nightmare." Worse, there is growing rumbling about another forced restructuring of the mobile phone industry that would give Wang stronger competition and may even see him compelled to shed some chunks of his own company.

    If I were to make a prediction for 2008, I would say we will be seeing many more puff pieces about Chinese CEOs. The importance of China, the business media's need for a stream of stars, and the tsunami of foreign journalists coming to China in the next eight months makes that a sucker bet.

    One of the best profiles I've seen so far is James Fallows' profile of Broad CEO Zhang Yue in The Atlantic last March.

    December 19, 2007

    Kill the brochure. Dead.

    Starbucks, Fortune Plaza, Beijing
    Hunkered in a little corner by the plug
    0958 hrs.

    Geoffrey James over at BNET writes a well-reasoned condemnation of the brochure as a piece of marketing, for B2B at least.

    Read it. He's right. We've all evolved beyond that.

    December 18, 2007

    China's Hobby Renaissance

    In the Hutong
    Minding the store
    2018 hrs.

    One of the profound trends that is taking place across China today that I haven't seen anybody pick up on is the rebirth of hobbies.

    For much of China's history, hobbies have been limited to a tiny elite with a lot of extra time on their hands. Most hobbies were cultural in nature (brush painting, collecting, gardening), but some in the merchant and mandarin classes had some eclectic interests (I'm speaking of the non-prurient variety, here. This is a family blog.) Hobbies, in other words, were not a part of China's mainstream culture, and those that were - kite flying, bird raising, calligraphy - were considered by most Chinese to be something for old folks.

    That has all begun to change over the past decade. Growing numbers of Chinese not only have the leisure time to pursue activities outside of work, family, and school, they also have the financial wherewithal to pursue their newfound avocations. Media are carrying more stories about hobbies, and the Internet makes information about their choice of hobbies readily accessible.

    What is interesting about this is that hobbies create a new class of consumer for goods and services already available, and create entirely new markets for products that were never of much interest before.

    Some examples:

    • For the first time, it is possible to obtain a civil pilot's license as a non-professional, and to purchase and own an aircraft for private use.
    • Collecting militaria and military uniforms is an increasingly popular hobby among a startlingly diverse group of collectors, most of whom network online. And they're not only buying Chinese items - they're collecting from overseas as well, either via eBay or as a part of their travels.
    • Bicycling used to be about transportation in China, not recreation. No longer. Manufacturers from Giant to Trek have realized that a growing number of Chinese who ride to work in cars, busses, or trains want back on their bikes, either for exercise, competition, or adventure.
    • A growing number of Chinese are taking up SCUBA diving, despite the fact that few Chinese have ever even had swimming lessons. International organizations like PADI, the British Sub-Aqua club, and NAUI are setting up representation in China to work with the Chinese Underwater Association.
    • Outdoor activities generally are growing incredibly fast. Skiing, hiking, camping - all sports popular overseas but with little history in China - are growing quickly. Outside Magazine's China edition is now up to 200 pages per month, printed on what one reader described as "gorgeous, thick, glossy paper." North Face, Sony, and Motorola are but a few of the advertisers who are either reaching out to the lifestyle or who are producing products that appeal to the specific hobbies Outside covers.

    Here is a simple truth: if there is a hobby somewhere, somebody in China is practicing it, and the numbers are probably growing.

    Some of the other hobbies that are showing early signs of major growth:

    • Gardening, both indoor and outdoor, is on the rise as more people buy homes and discover the value (both physical and therapeutic) of having plants in and around the home. The biggest issue here - knowledge, especially in the care and feeding of house plants.
    • Salt water and fresh water aquariums are also growing in popularity in part because of feng-shui, and in part because the sound of the pump and the fish is so soothing.
    • Scrapbooking, as a nation of people cut off from the memorabilia of their past by the paroxysms of the 20th century seeks to recapture and preserve what is left, and what they are creating now.
    • Collecting generally is big, and if Hong Kong has proven anything, it is that Chinese are avid collectors. Almost any type of collecting is growing except for stamp and coin collecting, which many seem to see as old or passe. (At the same time, those who are collecting stamps and coins have more money to spend, and so the hobby will grow in real dollar terms for some time, even as the new generation eschews it.)
    • Photography, which many are discovering through their cell phones, and which a growing number seek to step into more "pro-sumer" equipment.
    • In keeping with the switch of bicycle from transportation tool to recreational gear, cars and motorcycles are heading that way as well. In particular, after-market performance parts, body kits, finishes, and the like are growing quickly. We're seeing the first modified cars on Beijing's freeways, and even though the customized motorcycles tend to be limited to the CJ 750 (the BMW R71 in disguise), can choppers be far behind?

    Watch for this trend to grow in importance over the next five years, and to begin to change the nature of several industries.

    The question each of us needs to ask is this: how are China's hobbyists going to change our business?

    December 08, 2007

    China and An Inefficient Truth

    Somewhere in the CBD
    Cafe crawling
    1535 hrs.

    Over in the UK, the environmental organization Global Action Plan has produced a sobering report on the amount of energy used by information technology. The full report, entitled An Inefficient Truth, along with a more quickly digestible executive summary, can be accessed at their website.

    The general point is not new: IT is an acknowledged and growing source of energy suckage. What makes this report so compelling is the factoids that it cranks out.

    Any fair assessment of the situation would suggest that all of this noise is driven in part by a growing group of enviro-luddists who generally see technology as something of an unnatural scourge. It would also be wrong to suggest that the industry is indifferent to the issue of the energy used by computers and other technology devices.

    What I derive from the growing battle between green and tech is that the technology industries have much to gain by focusing their justly vaunted engineering prowess on making their companies, their processes, and their products meaningfully more sustainable.

    Inefficient Informatization?

    The central government has been actively encouraging the widespread adoption of information technology for over a decade, seeing in the microprocessor an answer to China's discouraging productivity and an elixir for the nation's ailing state-owned enterprises. The audience bought the messages: a survey completed by The Economist Intelligence Unit and SAP in 2004 found that something like 95% of China's executives had seen the future of their businesses, and it was information technology.

    If you believe the statistics, China is adding computing power and Internet users at remarkable rates. As "informatization" (the government's term for economic transformation via information technology) spreads, China looks to follow the rest of the world down an economic path lined with power-sucking machines.

    It remains remarkable that the nation's policymakers have yet to draw a connection between their commitment to creating an innovation-based economy and the opportunity implicit in the nation's (and the world's) need for more efficient, more sustainable servers, laptops, desktops, and handhelds.

    I do not expect that to last for long.

    Efficient Action

    There are some very intelligent people just below the director general level in the Ministry of Information Industries, in the State Environmental Protection Agency, the National Development and Reform Commission and other bodies who already see the connection. The challenge is forging them into a bloc to share information and to begin polling industry on what is possible in this regard. A good step would be putting An Inefficient Truth into the hands of one of these quiet crusaders and letting it circulate.

    Hmm...

    Meantime, this is a superb opportunity for companies who are already focused on dropping energy use in laptops and data centers to stand up and get proactive. Not to name names, but Intel, Apple, HP, Dell, and the leader of the greener computer pack - Lenovo - should publicly take the lead in calling on themselves and others to do more in China in this regard.

    Efficient Informatization belongs alongside Independent Innovation. This is one area, however, where the foreigners can and should claim a lead, and use that as a starting point for action that would be both financially rewarding and environmentally responsible.

    We need one more ingredient to fire up the greening of IT in China, and that would be an NGO who would be acceptable to all parties to coordinate the effort. My first thought comes to the United Nations Development Program, mostly because I worked with them on an electrical appliance efficiency program about eight years ago and their efforts have borne fruit.

    Any ideas about who else might complete the triad?

    December 04, 2007

    Two Ears. One Mouth

    Starbucks, China World Trade Center 2
    Chilling by the window
    0946 hrs.

    Shanghai-based Yann Lombard Platet gives vociferous voice on ChinaTechNews to something I have been telling my clients for some time about running online campaigns on social networking sites.

    He says "just listen."

    He's right.

    He and I differ in our ideas of what it means to listen - I favor a much more passive approach to engagement on social networking sites, but in direction we agree.

    There is an old saying that we were given two ears and one mouth, suggesting we should listen twice as much as we speak. Marketers are not traditionally wired to listen, but to find more effective ways of talking. Yann's point is that when marketing online, this is not appropriate.

    My point is that with any kind of marketing, the relative value of a marketers ability to talk is plunging, and the value of his/her ability to listen is growing. It is not only the growth of Web 2.0 that is driving this change, but the skyrocketing importance of word-of-mouth, quantitative measurement, analytics, customer relationship management, and one-to-one marketing. Every single one of these is about listening, not talking.

    Marketing changed since grad school, guys. Catch up.